What are the benefits
of an online doctor?

Our guarantees

Strong pillars ensure
high-quality service

Thanks to our guarantees, an online consultation has never been so safe.

Free instant medical advice

Free instant medical advice

You can find out instantly and for free if you need to see a doctor or not. When you answer our questionnaire, we may tell you that we cannot treat you. In this case, we will suggest, depending on the seriousness of the situation, that you go either to a doctor or to Accident & Emergency. This medical advice is instant and totally free.

A response within the hour - money-back guarantee

A response within the hour - money-back guarantee

We guarantee that your case will be handled and that you will be contacted by one of our doctors within the hour. The consultation will be provided free of charge if we don’t answer you within the hour. You often wait before seeing a doctor and, as such, you want a quick answer: we want to guarantee you a high-quality, quick response.

Maximum price reimbursed by all basic health insurances

Maximum price reimbursed by all basic health insurances

Our bill of a maximum of CHF 59 will be reimbursed by all basic health insurances. This includes all of our services, including a consultation with the doctor, the follow-up, the report for your general practitioner and any questions or communication that you may have with your doctor during treatment. Any medicine or additional tests/checks will be billed directly by your pharmacy and will also be reimbursed.

Experienced doctors who only work in surgeries in Switzerland

Experienced doctors who only work in surgeries in Switzerland

We only work with experienced doctors who have a general practice in Switzerland. We want our doctors to have their feet firmly on the ground by keeping their practice outside of telemedicine. Our doctors dedicate time specifically to their work with us, so their attention is entirely focused on you.

Totally digital: electronic prescription and pharmaceutical history

Totally digital: electronic prescription and pharmaceutical history

Our platform is totally digital: we will send you an electronic prescription that your pharmacist can scan directly. Moreover, we will give you access to your pharmaceutical history if your pharmacy is one of our partners. Finally, you can be certain of the quality of our services because the platform is completely digitalised, so ensuring that every patient receives traceable, secure and equal treatment.

Totally secure and in Switzerland

Totally secure and in Switzerland

Our platform is certified in line with the strictest standards: ISO27001, DPCO and GoodPriv@cy. The first involves information security management, the second ensures the protection of your personal data in accordance with current data protection laws and the last is awarded for the exemplary implementation of data protection and relevant information security practices. Moreover, we have implemented a Critical Incident Reporting System (CIRS), as used in hospitals, to ensure that our medical care and follow-up of your health after treatment respect the highest standards.

Meet our doctors

A team of doctors
FMH general practitioners at your service

Thanks to our guarantees, an online consulation has never been so safe.

Dr Daniel Fishman
Médecin urgentiste et généraliste
Bulle
Dr Léa Kik
Médecin généraliste (FR)
St-Maurice
Dr Nicolas Vogel
Internist and general practitioner
Neuenegg
Dr Barbara Lüthi
Internist and general practitioner
La Chaux-de-Fonds
Dr Isabelle Renaud
Médecin urgentiste et généraliste
Bulle