Thanks to our guarantees, an online consultation has never been so safe.
You can find out instantly and for free if you need to see a doctor or not. When you answer our questionnaire, we may tell you that we cannot treat you. In this case, we will suggest, depending on the seriousness of the situation, that you go either to a doctor or to Accident & Emergency. This medical advice is instant and totally free.
We ensure that you are contacted by one of our doctors by telephone. You will not be charged for the consultation if the doctor decides that he or she cannot treat your case when calling you. This ensures that you will receive a quality and timely response.
Our bill of a maximum of CHF 59 will be reimbursed by all basic health insurances. This includes all of our services, including a consultation with the doctor, the follow-up, the report for your general practitioner and any questions or communication that you may have with your doctor during treatment. Any medicine or additional tests/checks will be billed directly by your pharmacy and will also be reimbursed.
We only work with experienced doctors who have a general practice in Switzerland. We want our doctors to have their feet firmly on the ground by keeping their practice outside of telemedicine. Our doctors dedicate time specifically to their work with us, so their attention is entirely focused on you.
Our platform is totally digital: we will send you an electronic prescription that your pharmacist can scan directly. Moreover, we will give you access to your pharmaceutical history if your pharmacy is one of our partners. Finally, you can be certain of the quality of our services because the platform is completely digitalised, so ensuring that every patient receives traceable, secure and equal treatment.
Our platform is certified in line with the strictest standards: ISO27001. The first involves information security management, the second ensures the protection of your personal data in accordance with current data protection laws and the last is awarded for the exemplary implementation of data protection and relevant information security practices. Moreover, we have implemented a Critical Incident Reporting System (CIRS), as used in hospitals, to ensure that our medical care and follow-up of your health after treatment respect the highest standards.
Meet our doctors
Thanks to our guarantees, an online consulation has never been so safe.